Privacy Policy

Keep It Light

Effective Date: March 2026
Last Updated: March 2026

1. Introduction

Welcome to Keep It Light. We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

We comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Who We Are

Keep It Light
[Insert Business Address]
Email: hello@keepitlight.co.uk
Telephone: 0800 193 0903

We act as the data controller for the personal information you provide.

3. What Information We Collect

We may collect and process the following data:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Property address (for clearance services)

b. Service Information

  • Details about the clearance job

  • Photos and videos (only if voluntarily provided or with consent)

c. Technical Data

  • IP address

  • Browser type and version

  • Website usage data (via cookies)

4. How We Use Your Information

We use your data to:

  • Provide quotes and carry out house clearance services

  • Respond to enquiries

  • Manage bookings and customer relationships

  • Improve our website and services

  • Comply with legal obligations

We will only use your data where we have a lawful basis, including:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Legitimate interests

5. Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Licensed waste disposal partners (where necessary to complete services)

  • IT and website service providers

  • Legal or regulatory authorities, when required

All third parties are required to respect your data and comply with data protection laws.

6. Data Retention

We only keep your personal data for as long as necessary:

  • Customer enquiries: up to 12 months

  • Completed jobs: up to 6 years (for legal and tax purposes)

7. Your Data Protection Rights

Under the UK General Data Protection Regulation, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request the deletion of your data

  • Object to or restrict processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings.

9. Data Security

We take appropriate security measures to protect your data, including:

  • Secure servers

  • Access controls

  • Encryption where appropriate

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Keep It Light
Email: hello@keepitlight.co.uk
Phone: 0800 193 0903